Executive Summary
Client: Nosh Robotics
Industry: Direct-to-Consumer Robotics
Nosh Robotics sells a consumer cooking robot. Without a dedicated customer-support team, sales representatives were also handling a high volume of routine product and pricing questions. The interruptions reduced the time available for qualified sales conversations and made it harder to capture buying intent from website visitors.
TEKMO AI built a Botpress customer support and lead-generation chatbot that answers common questions around the clock, captures prospect details and passes sales-ready enquiries to the team.
The Challenge
Prospective customers naturally had questions before considering a new category of home appliance: how the cooking robot works, what it can prepare, pricing, demonstrations and support. Many called the sales team for simple answers that did not require a salesperson.
This created two revenue problems. Representatives spent selling time on repetitive support conversations, while website visitors who preferred a quick digital answer could leave without sharing their details or booking the next step.
The Solution
TEKMO AI designed a conversational experience in Botpress that serves both support and sales goals. It responds immediately to routine enquiries, guides interested shoppers toward a demonstration and collects the information the sales team needs for follow-up.
Complex or sensitive questions are escalated to a person, ensuring automation supports the customer journey without pretending to replace human expertise.
How It Works
Instant Product Support
The chatbot uses an approved knowledge base to answer frequently asked questions about the cooking robot, product capabilities, pricing and common customer concerns at any time of day.
Lead Qualification and Capture
When a visitor shows buying intent, the conversation shifts from support to lead capture. The bot collects the relevant contact and enquiry details so the sales team can prioritize a meaningful follow-up.
Demo Booking
Interested prospects can move toward a product demonstration directly from the conversation, reducing the email or phone back-and-forth that previously caused opportunities to be lost.
Human Escalation
Questions outside the approved support scope are routed to the team. Sales representatives receive fewer basic enquiries and can focus on conversations that need product expertise or closing support.
Business Results
- Approximately 20% increase in sales compared with the previous sales baseline after the chatbot improved website enquiry capture and follow-up opportunities.
- Routine product and pricing questions are answered instantly, 24/7.
- The sales team carries less support workload and can concentrate on qualified prospects and closing conversations.
- Website visitors can share their details while intent is high, creating a clearer path from enquiry to follow-up.
- Demo interest is captured inside the conversation rather than being lost in manual back-and-forth.
The chatbot became a first-response layer for a direct-to-consumer product while giving the human team more time for the conversations that drive revenue.
Technology
Botpress, conversational AI, prompt engineering, knowledge-base design and lead-capture workflows.
